Returns – Cancellations
Cancellation of the order can be done by phone, email or through your account on our website until the moment it is shipped.
After that, it cannot be canceled and the order must be returned.
Refunds must be returned to the original method of payment used at time of purchase.
To return your products you can contact us by phone or email at info@andrianblue.com, to arrange the return.
All returned products must be in excellent condition and sealed in the original package. The buyer is responsible for any shipping costs of a returned item unless the return is eligible of warranty based on manufacturing defect. You agree to take care of the condition of the returned products from the time they are delivered to you until the time they are delivered to our store.
If they are not returned within 14 days, then our company may not accept any return or product replacement. In any case, the maximum return period for replacement cannot be extended beyond fourteen (14) calendar days from the date of receipt.
In addition to the rights provided by the returns policy, all rights applicable to consumers from the existing provisions and laws regarding the sales contract, as well as any right arising in connection with the warranty conditions of the products, are recognized in any case.
Products that have been opened and installed/used can NOT be returned.